PAYMENTS & ORDERS
We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been shipped.
You can also choose to pay with PayPal or Afterpay.
US orders can be tracked by clicking here. International orders can be tracked by clicking here.
Once an order is placed, please allow one to three business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so that you can track your order in transit. For domestic orders, please allow up to seven business days for your package to arrive after it's been shipped. For international orders, shipping times will vary based on where you are located and the shipping method you selected.
Unfortunately, we are not able to cancel an order once it has been placed. We also cannot accommodate any changes to an order once it has been placed. Before you place your order, please confirm that all of your information, including your shipping address, name, phone number, credit card details, and product selection is correct, as SKKN BY KIM is not responsible for any mistakes. Thank you.
All sales are final. We do not offer refunds or exchanges, nor do we allow cancellations or returns. SKKN BY KIM reserves the right to refuse any return at any time.
Please contact us if you have not received your Delivered order or if it has been lost in transit by the carrier. We would be happy to assist you.
We apologize that you received a damaged item. Please complete the contact us form and include a photo of your damaged item within 48 hours of receiving your product. Our customer service team will review it and get back to you.
You can change your subscription frequency within the My Account section.
You can create an account by visiting this link.
To reset your password, go to the login page and then click “Forgot Password.”
SKKN BY KIM is exclusively sold at SKKNBYKIM.com.
Yes, we offer shipping options to many countries. For more information about international shipping click here.
For customer service inquiries,
please complete our contact us form. Our Customer Service team aims to respond within 24 hours of receiving your inquiry. Response times will be extended during holidays and product launches.
Subscriptions
SKKN BY KIM's Subscription service offers the most convenient way to get your products delivered to your door, on your schedule. Simply choose your desired products and delivery frequency, and we'll ensure your products are automatically replenished according to your preferences — which can be adjusted at any time. Plus, subscribers get 10% off and free shipping on all subscription orders as well as early access to new product launches. At this time, subscriptions are only available for US customers.
Yes, you can cancel at your leisure by going to the 'Subscriptions' section of your account and clicking ‘Edit'. Then select ‘Cancel' from the radio buttons and click ‘Save Changes.'
Yes, you can update your subscription preferences by visiting the ‘Subscriptions' section of your Account and clicking ‘Manage.' You can skip a delivery or select a new timeframe from the radio buttons and then clicking ‘Save Changes.'
Yes, you can update your delivery preferences by visiting the ‘Subscriptions' section of your Account and clicking ‘Manage.' Then select a new timeframe from the radio buttons and click ‘Save Changes.'
You are always welcome to add a new product to your subscription, however in order to swap a subscription product, you will need to cancel your current subscription and re-purchase a new one with your desired product.
Changes to your Subscription can be made 24 hours before the next scheduled shipment date.
Yes, you can set up a Subscription that ships to the recipient, and you will be billed as each order is processed. You can cancel at your leisure.
Whether you subscribe to a Single or Refill Skincare product with your first order, all subsequent orders will be a Refill product. We don't currently offer subscriptions on Makeup products.
Refill system
Grounded in our ethos of sustainability, we're committed to contributing to a less wasteful beauty industry. In an effort to reduce the amount of resources used, our products are housed inside timeless and easily refillable bottles and jars. When it's time to re-up, you can purchase a Refill formula that slips effortlessly into your original bottle or jar.
Yes, our Refills are recyclable, crafted from recycled plastic, and they are delivered to you inside compostable kraft bags.
Cleanser: Remove the outer cap and take out the empty insert by holding the pump's base and pulling until a subtle click is heard. Line up the logos and insert the Refill by holding the pump's base and sliding it into the outer case. Once in place, put the outer cap back on and use as directed.
Exfoliator: Unscrew the cap from the base and remove the empty insert by holding its top rim and pulling out until a subtle click is heard. Insert the Refill and push down until another click is heard. Once assembled, pull the foil seal straight back to keep the jar secure in the base. Screw the cap back into the base and use as directed.
Toner: Unscrew the outer cap and remove the empty insert by holding the neck of the bottle and the bottom of the outer case while pulling until a subtle click is heard. Once removed, unscrew the cap from the Toner and insert the Refill by lining up the logos and slowly sliding it into the outer case. Once in place, put the outer cap back on and use as directed.
Hyaluronic Acid Serum: Remove the outer cap and take out the empty insert by holding the pump's base and pulling until a subtle click is heard. Line up the logos and insert the Refill by holding the pump's base and sliding it into the outer case. Once in place, put the outer cap back on and use as directed.
Vitamin C8 Serum: Remove the outer cap and take out the empty insert by holding the pump's base and pulling until a subtle click is heard. Line up the logos and insert the Refill by holding the pump's base and sliding it into the outer case. Once in place, put the outer cap back on and use as directed.
Face Cream: Unscrew the cap from the base and remove the empty insert by holding its top rim and pulling out until a subtle click is heard. Insert the Refill and push down until another click is heard. Once assembled, pull the foil seal straight back to keep the jar secure in the base. Screw the cap back into the base and use as directed.
Eye Cream: Unscrew the cap from the base and remove the empty insert by holding its top rim and pulling out until a subtle click is heard. Insert the Refill and push down until another click is heard. Once assembled, pull the foil seal straight back to keep the jar secure in the base. Screw the cap back into the base and use as directed.
Oil Drops: Remove the outer cap and take out the empty insert by holding the pump's base and pulling until a subtle click is heard. Line up the logos and insert the Refill by holding the pump's base and sliding it into the outer case. Once in place, put the outer cap back on and use as directed.
Night Oil: Remove the outer cap and take out the empty insert by holding the pump's base and pulling until a subtle click is heard. Line up the logos and insert the Refill by holding the pump's base and sliding it into the outer case. Once in place, put the outer cap back on and use as directed.
Exfoliator: Unscrew the cap from the base and remove the empty insert by holding its top rim and pulling out until a subtle click is heard. Insert the Refill and push down until another click is heard. Once assembled, pull the foil seal straight back to keep the jar secure in the base. Screw the cap back into the base and use as directed.
Toner: Unscrew the outer cap and remove the empty insert by holding the neck of the bottle and the bottom of the outer case while pulling until a subtle click is heard. Once removed, unscrew the cap from the Toner and insert the Refill by lining up the logos and slowly sliding it into the outer case. Once in place, put the outer cap back on and use as directed.
Hyaluronic Acid Serum: Remove the outer cap and take out the empty insert by holding the pump's base and pulling until a subtle click is heard. Line up the logos and insert the Refill by holding the pump's base and sliding it into the outer case. Once in place, put the outer cap back on and use as directed.
Vitamin C8 Serum: Remove the outer cap and take out the empty insert by holding the pump's base and pulling until a subtle click is heard. Line up the logos and insert the Refill by holding the pump's base and sliding it into the outer case. Once in place, put the outer cap back on and use as directed.
Face Cream: Unscrew the cap from the base and remove the empty insert by holding its top rim and pulling out until a subtle click is heard. Insert the Refill and push down until another click is heard. Once assembled, pull the foil seal straight back to keep the jar secure in the base. Screw the cap back into the base and use as directed.
Eye Cream: Unscrew the cap from the base and remove the empty insert by holding its top rim and pulling out until a subtle click is heard. Insert the Refill and push down until another click is heard. Once assembled, pull the foil seal straight back to keep the jar secure in the base. Screw the cap back into the base and use as directed.
Oil Drops: Remove the outer cap and take out the empty insert by holding the pump's base and pulling until a subtle click is heard. Line up the logos and insert the Refill by holding the pump's base and sliding it into the outer case. Once in place, put the outer cap back on and use as directed.
Night Oil: Remove the outer cap and take out the empty insert by holding the pump's base and pulling until a subtle click is heard. Line up the logos and insert the Refill by holding the pump's base and sliding it into the outer case. Once in place, put the outer cap back on and use as directed.
product questions
Yes, our products are clean, meaning they are vegan and formulated without phenoxyethanol, sulfates, BHT, and PEGS. Learn More.
Our Refills are made of 50% post-consumer recycled (PCR) materials and are 100% recyclable, except for the pump, and the kraft bags that the Refills arrive in are 100% compostable. The stone-like primary packaging is not recyclable, but it is refillable and designed to last. The eggshell pulp that Single products arrive in is recyclable once the metal plate, clamps, and base are removed.
SKKN BY KIM represents the evolution of KKW Beauty, marking a new era with elevated formulas, active ingredients, and a holistic approach to beauty. If you were a fan of KKW Beauty, you'll love SKKN BY KIM's clean, innovative, and skin-centric offerings.
All our products are safe and have been developed, manufactured and packaged in compliance with the laws, regulations and guidelines applicable in each country in which they are sold. If you are pregnant or nursing and have any concerns about cosmetic products or ingredients you should discuss these with your healthcare provider.
All of the products are free from synthetic fragrance except the Exfoliator which contains below 1% for a better experience during application. This product has been tested and approved for all skin types under the supervision of a dermatologist and was proven to be very well tolerated at cutaneous level. The rest of our products have the natural smell of our ingredients.
Yes, all of our products are gluten-free with the exception of the Soft Matte Lip Color and the Highlighter.
Our products are made and formulated in the United Sates and the E.U.
In accordance with cosmetics regulation (EC) no. 1223/2009 of November 30, 2009, animal testing is prohibited for all finished cosmetic products, and their ingredients, placed on the European market. SKKN by KIM products are therefore not tested on animals.
Shipping
For a limited time we offer complimentary standard shipping on all orders over $50 in the United States. We offer the following shipping options:
Standard - $10 flat rate with delivery in five to eight business days via FedEx SmartPost. Orders to Alaska, Hawaii, or P.O./APO/FPO addresses are shipped via USPS.
Priority Two Day - $20 priority rate with delivery via FedEx.
We offer complimentary Express shipping for most international orders over $175, excluding duties & taxes. There may be product specific restrictions. For orders less than $175, we offer $22.00 flat rate shipping. Based on your shipping country, the rate may be higher to include duties & taxes and will be converted to your local currency.
The exact shipping options for your country will be presented during checkout. International orders can experience delays, if your order has not arrived within 3 weeks of order placement, please contact our Customer Service team for updates via our our Contact Us Form.
Delivery times vary by destination country. Most international orders will be delivered within 4 and 21 business days of order fulfillment at our warehouse.
For applicable countries, duties & taxes either be automatically calculated in the product price or during checkout.
You can track your order by clicking here. If tracking is not available yet, it will become available once your order has been fulfilled at our warehouse. Most orders are fulfilled within one to three business days, except during holidays.
Packages undeliverable by FedEx, USPS, DHL, and/or their international shipping partners will be canceled and refunded once received and processed at our shipping hub.
DIGITAL GIFT CARDS
You can purchase a SKKN BY KIM Digital Gift card here.
Digital Gift Cards have the following delivery options:
Same-Day Delivery: your gift card is delivered to your recipient’s email approximately 10 minutes after purchase.
Future Scheduled Delivery: you can schedule a gift card to be delivered to your recipient’s email. Future scheduled gift cards are delivered to the recipient at 6 AM Eastern Time.
You can also have the gift card delivered to your own email if you’d like to print and hand it off to your recipient yourself.
Digital Gift Cards have the following delivery options:
Same-Day Delivery: your gift card is delivered to your recipient’s email approximately 10 minutes after purchase.
Future Scheduled Delivery: you can schedule a gift card to be delivered to your recipient’s email. Future scheduled gift cards are delivered to the recipient at 6 AM Eastern Time.
You can also have the gift card delivered to your own email if you’d like to print and hand it off to your recipient yourself.
At this time, SKKN BY KIM Digital Gift Cards are only available for purchase and redemption for U.S. customers.